Product warranty
Legal warranty of electronic products
Mduotech offers a legal warranty on electronic products purchased from our online store. The legal warranty applies to consumers as provided by law and covers any conformity defects that occur within a specified period of time after purchase.
What the legal warranty covers
The legal warranty covers conformity defects in electronic products purchased from our online store. A conformity defect occurs when a purchased product does not match the characteristics stated by the seller or does not meet its intended use. These defects must be present at the time of purchase or must occur within a specified period of time after purchase.
Duration of legal warranty Under Italian law
The legal warranty lasts for 2 years from the date of delivery of the product. During this period, we are responsible for conformity defects that occur.
Resolution of conformity defects
If you encounter a conformity defect during the legal warranty period, you are entitled to several options:
Repair: You can request a free repair of the defective product. We will make every effort to fix the problem and restore the product to its original condition.
Replacement: If repair is not possible or not sufficient, we may replace the defective product with a new or equivalent product. The replacement will be at no additional cost to you.
Refund: If repair or replacement is not possible or proves unreasonable, you may request a full refund of the amount you paid for the defective product.
How to apply for assistance
If you experience a conformity defect during the legal warranty period, please contact us immediately. You will need to provide us with your order information, such as the order number and date of purchase, along with a detailed description of the defect found. Our customer service department will assist you in the service request process and provide you with all necessary instructions.
Legal warranty exclusions
The legal warranty may not cover some specific situations, such as:
- Damage caused by misuse, abuse or negligence.
- Damage caused by accidents, dropping, or handling not in accordance with the manufacturer's instructions.
- Defects resulting from unauthorized repairs or modifications.
- Normal wear and tear or damage caused by regular use of the product.
- Defects caused by natural disasters, such as lightning, flood, or fire.
- Damage caused by transportation or delivery of the product after purchase.
It is important to note that the legal warranty does not limit the consumer's rights under applicable law and does not affect the consumer's rights regarding voluntary warranties offered by the manufacturer or seller.